Shein agrees $100 million US FTC settlement

Shein has agreed to pay $100 million to settle a US Federal Trade Commission (FTC) investigation into delivery delays and other customer complaints, according to reporting by Reuters citing a source with direct knowledge of the matter.

The settlement equals 44% of Shein’s second-quarter profit. Full terms have not been published, and it remains unclear whether affected customers will receive refunds.

Consumers filed more than 12,000 complaints about Shein concerning purchases worth more than $11 million between 1st January 2020 and 30th June 2026, according to FTC records reviewed by Reuters. Some customers said packages marked as delivered never arrived.

A Shein spokesperson said: “We have reached a constructive outcome with the FTC, and additional information will be shared soon.”

The agreement comes as Shein faces heightened regulatory and tax scrutiny in the US and Europe.