Oxfam urges shift on grievance systems

WASHINGTON DC — Oxfam America has called on brands and retailers to overhaul grievance mechanisms in global supply chains, warning that many current schemes remain box‑ticking exercises that fail workers and communities.

In a new Briefing for Business, Navigating grievance mechanisms, Oxfam argues that hotline and complaints systems are too often fragmented, poorly communicated and designed around internal compliance metrics rather than meaningful remedy.