Full-time position, flexible / remote in Bangalore, India
About Cascale
Cascale is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, Cascale is working to transform business for exponential impact.
Cascale is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. Cascale values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.
Position Description
The Coordinator Higg Index Verifications is an integral part of the team responsible for building, maintaining, and improving verification programs for the Higg Index suite of tools. The goal of verification is to ensure that the Higg Index and its related tools are trusted and credible measures for sustainability performance and benchmarking, with scores that can be leveraged for performance improvement and public facing communications. This role requires an expert in supply chain management and a keen understanding of the dynamics related to “audit fatigue” with an interest to meet industry verification needs in a different way. The successful candidate is someone who is a subject-matter expert and is experienced and confident in managing program contractors and facilitating stakeholder engagement.
Primary Duties and Responsibilities
This position will have a technical procedures and process focus, requiring high attention to detail, very good writing skills, and analytical thinking. After an extensive onboarding process, you will work mostly autonomously on maintaining specific procedures and processes that you will own, while also completing various tasks related to the general area of data quality and integrity.
Main areas of responsibility include:
Technical document revision/enhancement
- Continue maintenance and enhancement of specific documents associated with the current verification program, including but not limited to: Verification Protocol, QA Manual, and VB Requirements.
Manage verification program operations
Various engagements and sources of information will inform improvements to existing processes/ protocols/ procedures/ manuals/ policies (framework). It is the role of the Verification Coordinator to obtain the information, evaluate it and act accordingly to ensure the framework is aligned with best practice, user needs and Cascale’s needs. Such engagements and sources of information include:
- Weekly engagement with the Verification Manager and the VPM staff, as well as regular meetings with the Member Expert Teams.
- Monitoring of KPIs to measure effectiveness of the current framework. The Verification Coordinator will also work closely with the Verification Manager to ensure the right KPIs are measured.
- Proactive benchmarking and comparison of Cascale’s framework with other comparable systems.
- Outputs from data quality checks implemented through technology, such as automated quality checks run for each assessment report. And data quality information shared by the other Cascale teams.
- Helpdesk tickets, complaints or investigations, feedback forms, quarterly VB calibration meetings
- Liaise with Facility Tools, Communications, Worldly Support teams to ensure suitable information on and explanation of the framework are available on the Helpdesk and to stakeholders. This may entail development and delivery of presentations/ recordings through webinars, trainings, training materials and videos.
Special project support
- Assist Verification Manager with 1-3 key projects that are identified in our verification evolution strategy.
- Tasks may include research, benchmarking, drafting documentation (protocols, procedures) and/or presentations, project planning, engaging with stakeholders (e.g., through interviews), and similar tasks.
Other areas of responsibility include:
- Assisting the Verification Manager with preparation and execution of Member Expert Team meetings involving Cascale members and select stakeholders.
- Drafting memos, (research) reports.
- Proofreading reports, presentations, etc.
- Drafting communications on data quality and integrity to assist the Verification Manager and the Membership team to better communicate our process to stakeholders
- Handling of technical Helpdesk tickets associated with Verifications
- Assisting the VPM with preparation of quarterly VB Calibration Webinars
Skills and Experience Required
- Enjoys a fast-paced, dynamic, global work environment.
- Customer oriented and motivated to ‘go the extra mile’ to support the organization and its stakeholders.
- Confident self-starter with the ability to take initiative and get things done.
- Keen attention to detail with the patience and rigor to carry out tasks accurately and to a high quality.
- Process-orientation, pro-activeness and ‘continuous improvement’ mentality: developing systemic solutions for day-to-day challenges.
- Motivated to learn and support Cascale to excel in implementing verification-related projects.
- Ability to communicate effectively and work with Cascale stakeholders.
- Fully proficient in the English language, including high-quality written English.
- Proficient in Microsoft Office Suite (Excel & PowerPoint in particular).
- Flexible nature; willing to support team-mates and to prioritize wider needs of the team.
- Bachelor’s degree or equivalent in a quality management systems/ program management/ human rights/ political science/ international relations/ sustainability field; advanced degree in relevant field preferred
- 4+ years of working experience
- Experience in social compliance, audit firms, or industry certification schemes preferred
Cascale seeks a candidate who is / has:
- Mission Driven: Is motivated by the mission of the organization and knows that success comes through teamwork.
- Commitment to excellence: Performs duties at the highest level possible on a consistent basis.
- Trustworthy: Demonstrates an ability and temperament to work with sensitive and confidential information.
- Collaborative: Has team-oriented experience and approach.
- Service focused: Is dedicated to meeting the expectations of their role.
- Resourceful: Is quickly adaptable and able to think creatively.
- Tech savvy: Has the ability to understand and fully leverage a variety of technology platforms to ensure effective and efficient communications and work processes.
- Growth minded: Is willing to learn and grow within the role and in the organization.
Reporting Structure & Timeline
This is a full-time role, directly reporting to the Director of Verification, Training, & Insights with a desired start date in February 2024.
Compensation & Location
Cascale offers competitive salary commensurate with experience. Salary bands are based on the country of location and aim to be competitive in each market. Actual compensation will also vary depending on factors including (but not limited to) relevant experience and performance. Salary is just one component of Cascale’s Total Rewards package for employees. Cascale’s members and partners are global organizations, and as such, Cascale staff sometimes work early or late hours. This role is flexible / remote with a preferred location of Bangalore, India.
Diversity, Equity and Inclusion
Cascale is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.
Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Apply
Maybe you don’t tick all the boxes above— but still think you’d be great for the job? Go ahead, apply anyway. Please. We know that experience comes in all shapes and sizes—and PASSION can’t be learned. To be considered for this position, please apply here.