Textile testing expert, James Heal, has announced the opening of their first US-based office and a new network of distributors, enabling them to better service their customers in the Americas.
Not only is the Sterling office now ready to support customers, but they have further launched a dedicated online shop for American customers looking to click and buy a wide range of test materials and related accessories.
“We have always recognized the need for greater localized customer support in the Americas - now we are able to offer that,” says Dan Payne, Group President, Americas. “It took a little longer than we had hoped, due to the pandemic, but also allowed us to build an enhanced offering for our customers.”
The James Heal office in Sterling, Virginia stocks a large range of test materials, speeding up its shipping process. Payne adds that the site also boasts a demo and sample test lab, where visitors can come to try out the instruments or have them video the process and selection, based on their unique application. “It’s a great setting to learn more about materials testing, or the process of test. Our doors are always open if you want to plan a visit, or alternatively, we can arrange online equipment or training demos via web-based video calls.”
Over the past year, James Heal has also implemented an educational webinar program through which they share their expertise on topics like abrasion and pilling, water repellency, light fastness testing and phenolic yellowing.
All previous webinars are available On Demand at https://pptgroup.com/events. The textile testing instrumentation company also have plans to take part in exhibitions and events across the Americas, starting with the AATCC Textile Discovery Summit in November 2021, held in Durham, North Carolina.
“We are serious about supporting our customers in the Americas and are on hand to help with whatever they need,” concludes Payne. “Our goal is to improve every aspect of textile testing, so our customers can achieve consistent and accurate results every time.”
Established in 1872, James Heal is an international engineering company renowned worldwide for delivering premium quality, reliable and innovative materials testing solutions. From its core manufacturing and commercial headquarters in the United Kingdom, the company specialises in the design and production of Testing Instruments and Test Materials (consumables), supported by industry-leading service and support.
At the core of the company is the seamless interaction between high quality, precision, reproducibility, and reliability combined with innovation, imagination, and industry-leading technical expertise. This combination has resulted in James Heal becoming one of the most trusted and valued materials testing companies in the world. James Heal designs its Testing Instruments with the users in mind, offering the most user-intuitive and innovative solutions in textile testing.
The company also works closely with some of the biggest names in the rubber, paper, wood, plastics, and glass industries to develop first-rate materials testing solutions.